Shipping Policy

Shipping Information

At www.nusantraniaga.com, we strive to make your shopping experience as smooth as possible. Please read through our shipping policy to understand our processes and terms.

Shipping Time and Schedule

– Our shipping hours are from 9 AM to 4 PM, Monday through Friday.
– Orders paid after 4 PM, will be processed on the next working day.
– We do not process or ship orders on weekends or public holidays.

Shipping Method

– We use a third-party shipping agency, *EasyParcel*, or a randomly selected courier service.
– Please note that *buyers cannot select the shipping method*, as our system arranges this automatically to ensure timely delivery.

Shipping Charges

– Shipping charges are automatically calculated and displayed at checkout, based on your location and order details.

Failed Deliveries and Re-Shipping

– In the event of a failed delivery, our courier will attempt a re-delivery.
– If the package is returned to us due to the buyer being unavailable, the buyer will need to pay an additional shipping fee for re-shipment.
– Please note: We do not offer refunds for failed deliveries due to the customer not being present at the delivery address.

If you have any further questions regarding our shipping policy, feel free to contact us at inquiry@nusantraniaga.com.